Last Updated: 21st November 2023
Thank you for choosing Kenya Med Exams for your digital educational resources.
Returns
We offer a 30-day return policy for our digital downloadable products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your digital downloadable item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at admin@kenyamedexams.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to complete the return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Digital Downloadable Products
Given the digital nature of our products, refund requests for downloadable items will be considered if there are technical issues preventing access or if the product is significantly different from the description provided. Please contact us immediately at admin@kenyamedexams.com if you encounter any issues with your digital download.
Change of Mind
If you change your mind about a digital product you have purchased, we may, at our sole discretion, provide a refund or exchange under the following conditions:
The request is made within 30 days of the purchase date.
The digital product has not been downloaded or accessed.
The request is accompanied by the original order number and purchase details.
Contact Us
If you have any questions about our Returns and Refunds Policy or need assistance with a return, please contact us at admin@kenyamedexams.com.
We appreciate your understanding of our policy designed to ensure fair practices in the digital education environment.
